pkr498 Privacy Policy

1. Who We Are

This Privacy Policy applies to the pkr498 platform, accessible at pkr498.pro. When this policy refers to "pkr498", "we", "us" or "our", it means the platform and its operating team responsible for managing and maintaining the service.

pkr498 operates as an online gaming platform serving players in Pakistan, offering slot games, live casino tables, bingo rooms and fish shooting games. All transactions on the platform are conducted in Pakistani Rupees (PKR). By creating an account and using the pkr498 platform, you agree to the collection and use of your information as described in this policy.

If you have questions about this policy or how your data is handled, contact the support team via live chat on the platform or through the contact details at the end of this page.

2. Data We Collect

pkr498 collects only the information necessary to operate the platform, process payments, prevent fraud and comply with applicable financial and identity verification requirements. The categories of data we collect are:

Information you provide directly:

• Full legal name, date of birth and gender (required for account registration and age verification)
• Contact details: mobile number and email address
• City and province of residence
• Government-issued ID details (CNIC number and uploaded document) — collected during withdrawal verification
• Payment method details: JazzCash or Easypaisa number, Raast ID, or bank account details used for deposits and withdrawals
• Communications you send to pkr498 support via live chat or email

Information collected automatically:

• IP address and approximate geographic location at the time of login
• Device type, operating system, browser version
• Session timestamps: login time, logout time, session duration
• Game activity: games played, wagers placed, outcomes, bonus usage
• Deposit and withdrawal transaction records
• Pages visited on pkr498.pro and navigation patterns
• Cookie data (see Section 6)

3. How We Use Your Data

The data pkr498 collects is used for the following purposes:

pkr498 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Fraud flagging systems may generate alerts, but account suspension decisions are reviewed by a staff member before action is taken.

4. Who We Share Data With

pkr498 does not sell, rent or trade your personal data to any third party. Data is shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party game studios that supply games to the pkr498 platform may receive a player session token and wager data to operate their games. They do not receive your name, contact details or payment information.
• Identity verification services: Where CNIC verification is required, document data may be processed by a trusted verification partner. This data is not retained by the partner beyond the verification process.
• IT and infrastructure providers: Cloud hosting, CDN and platform security providers have access to server-level data as necessary to keep pkr498 operational. These providers are contractually bound to process data only on our instructions.
• Legal and compliance obligations: pkr498 may disclose account and transaction data when required to do so by a valid legal process, court order or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users or respond to a financial compliance inquiry.

5. Payment Data

pkr498 accepts deposits and processes withdrawals in PKR via JazzCash, Easypaisa, Raast, direct bank transfer, cards and mobile wallets. The specific handling of payment data depends on the method used:

• JazzCash and Easypaisa: Your mobile wallet number is stored against your account to match incoming deposits and route withdrawals. The actual transaction is processed by JazzCash or Easypaisa directly on their secure infrastructure — pkr498 does not store your wallet PIN or password.
• Raast and bank transfer: Your bank account number or Raast ID is stored for withdrawal routing. Deposits via bank transfer are matched by transaction reference number.
• Cards: Card details are processed through a PCI-DSS compliant payment gateway. pkr498 does not store full card numbers on its own servers — only the last four digits and card type are retained for reference purposes.

All payment records are retained for a minimum of five years as part of standard financial record-keeping practice. This retention is independent of whether your account remains active.

6. Cookies

pkr498 uses cookies and similar browser storage technologies to keep the platform functional and improve the player experience. The cookies used fall into the following categories:

• Essential cookies: Required for the platform to function. These include your session token (which keeps you logged in), CSRF protection tokens and load-balancing identifiers. You cannot opt out of essential cookies — without them the platform will not work.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last and where players encounter issues. This data is aggregated and not tied to individual identifiable profiles. You can opt out of analytics cookies through your browser settings.
• Preference cookies: Store your platform preferences such as language selection and display settings. These improve your experience but are not essential — clearing them returns the platform to default settings.

Most modern browsers allow you to control cookie storage through your settings menu. Blocking essential cookies will prevent you from logging in to pkr498. Blocking analytics or preference cookies will not affect your ability to use the core gaming features.

pkr498 does not use third-party advertising cookies or cross-site tracking pixels that follow you around the web after you leave pkr498.pro.

7. Data Retention

pkr498 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following minimum periods:

• Active accounts: All account data is retained for the full duration of the account's active status.
• Closed accounts: Account registration data and identity verification records are retained for a minimum of five years following account closure, for fraud prevention and financial record-keeping purposes.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the interaction.
• Analytics data: Aggregated platform usage data is retained indefinitely in anonymised form. Individual session logs are retained for up to 12 months.

After retention periods expire, data is either securely deleted or anonymised so that it can no longer be linked to an individual player.

8. Security

pkr498 takes the security of player data seriously and has implemented technical and organisational measures appropriate to the sensitivity of the data held. These include:

• TLS encryption for all data transmitted between your browser and pkr498 servers
• Encrypted storage for sensitive fields including CNIC data and payment method identifiers
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security reviews of platform infrastructure
• Session timeout and re-authentication requirements for prolonged inactivity
• Two-factor authentication available for account login (recommended for all players)

Despite these measures, no online platform can guarantee absolute security. If you suspect your pkr498 account has been accessed without your permission, contact support via live chat immediately so your account can be reviewed and secured.

Players also have a role to play in keeping their accounts secure — use a strong, unique password for pkr498, do not share your login credentials, and be cautious of phishing attempts. pkr498 will never ask for your password through live chat, email or any other channel.

9. Your Rights

As a pkr498 player, you have the following rights over your personal data. To exercise any of these rights, contact support via live chat or at the email address listed at the end of this policy:

• Access: You may request a copy of the personal data pkr498 holds about you. We will respond within 30 days of receiving a valid request.
• Correction: If any of the personal data we hold is inaccurate or outdated, you can request that it be corrected. Some corrections (such as changes to your registered name) may require supporting documentation.
• Deletion: You may request deletion of your personal data. Note that certain data cannot be deleted while a legal retention obligation applies — for example, transaction records subject to the five-year retention period. In such cases we will explain what data can and cannot be deleted and why.
• Restriction: You may request that we restrict processing of your data in certain circumstances — for example, while a correction request is being reviewed.
• Portability: You may request a copy of the data you have provided to pkr498 in a structured, machine-readable format.
• Withdrawal of marketing consent: You can opt out of promotional communications at any time by contacting support or through your account settings. Opting out of marketing does not affect essential account communications such as deposit confirmations and withdrawal notifications.

10. Minors

pkr498 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is required as part of the withdrawal process for all accounts.

If pkr498 becomes aware that an account is held by a person under 18, the account will be closed immediately, all funds returned to the verified payment method after review, and any data collected during the account's activity will be deleted within a reasonable timeframe except where retention is required by applicable financial compliance obligations.

If you are a parent or guardian and believe your child has created an account on pkr498, please contact support immediately via live chat so the matter can be investigated and resolved promptly.

11. Policy Changes

pkr498 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal or regulatory requirements, or improvements to how we explain our data practices.

When material changes are made — such as changes to what data is collected, how it is used or who it is shared with — registered players will be notified via their registered email address or through an in-platform notification displayed at next login. The "last updated" date at the top of this page reflects when the current version was published.

Continued use of the pkr498 platform after an updated Privacy Policy has been published constitutes acceptance of the revised policy. If you do not accept the updated terms, you should stop using the platform and contact support to request account closure.

12. Contact

For any questions, concerns or requests relating to this Privacy Policy or the way pkr498 handles your personal data, please reach the support team through the following channels:

When submitting a data rights request by email, please include your registered account email address and a brief description of your request. For identity verification purposes, we may ask you to confirm additional account details before processing the request.